I imagine that most of you have never heard of the Public Engagement Working Group, and that’s ok – that’s one of the reasons we started this blog, as there’s a lot of work that Participation Cymru are involved in that you might not get to hear about as it didn’t previously fit into the information processes that we had.
Essentially the group, which involves Welsh Government, Participation Cymru, NLIAH, Welsh NHS Confederation, WLGA, Wales Audit Office and Cardiff Business School, was put together to make sure that we’re approaching public engagement in the same way and that we weren’t duplicating each other’s work and that we collaborate where possible.
It was with all that in mind that the All Wales public services internet and social media survey 2012 was launched last September, so that we could get a good picture of what Welsh public service organisations are doing, to find out what we can do better, and to look at how we could spread the word about exciting work that is being done.
The results are in! And you can download them here.
We’re now putting the report together, which will hopefully be available by the end of the year. I have been tasked with putting together the sections on how organisations use Welsh language social media and how social media use is evaluated.
Whilst the report isn’t available as yet, there’s lots of good practice out there waiting to be tapped into! Rhodri ap Dyfrig sent me some very helpful resources around Welsh language social media. He also did a great presentation on this at a Welsh Government event that I attended in June. You can read the English presentation here, or watch the video above. There’s lots more information from the event available here. The Hacio’r Iaith project is also well worth a look at.
Esther Barrett of RSC has been a great help in helping me to look at confidence of Welsh Speaker’s. Her fantastic thesis ‘Somewhere along the line’ is well worth a read to better understand how important it is that services are provided in Welsh.
We’ve been quite timely in terms of evaluation – the UK Government Digital Service team has just written a really interesting blog on this. I’ve also found Helen Reynolds’ blogs on how we evaluate social media an inspiration – you can read more here and here.
We look forward to sharing the final report with you!